Digital Justice: Technology and the Internet of Disputes
Improving
access to justice has been an ongoing process, and on-demand justice
should be a natural part of our increasingly on-demand society. What can
we do for example when Facebook blocks our account, we're harassed on
Twitter, discover that our credit report contains errors, or receive a
negative review on Airbnb? How do we effectively resolve these and other
such issues? Digital Justice introduces the reader to new technological
tools to resolve and prevent disputes bringing dispute resolution to
cyberspace, where those who would never look to a court for assistance
can find help for instance via a smartphone. The authors focus
particular attention on five areas that have seen great innovation as
well as large volumes of disputes: ecommerce, healthcare, social media,
labor, and the courts. As conflicts escalate with the increase in
innovation, the authors emphasize the need for new dispute resolution
processes and new ways to avoid disputes, something that has been
ignored by those seeking to improve access to justice in the past.
